--- title: AKOOL Help Center | Guides, Billing & Support description: Find AKOOL product guides, account and billing help, API documentation, and troubleshooting. Contact support@akool.com for help. --- [![akool logo](https://help.akool.com/hubfs/akool-logo-1.svg)](https://akool.com/?hsLang=en) AKOOL HELP CENTER [Models](https://help.akool.com/models?hsLang=en)[API docs](https://docs.akool.com/)[Open AKOOL ↗](https://akool.com/?hsLang=en) # How can we help? Find answers, explore models, and get back to creating. Search billing, models, account... Search Try a topic Credits Models Failed generation ## Search results Clear search [Contact support →](https://help.akool.com/account-billing/help?hsLang=en) ## Popular topics [Models**Which AI model should I use?↗**](https://help.akool.com/models?hsLang=en)[Tools**Which tool is right for my project?↗**](https://help.akool.com/getting-started-with-akool/choose-a-tool?hsLang=en)[Getting started**How do I create my first project?↗**](https://help.akool.com/getting-started-with-akool/step5?hsLang=en)[Credits**How do generation credits work?↗**](https://help.akool.com/account-billing/credits?hsLang=en)[Troubleshooting**Why is my generation stuck or failed?↗**](https://help.akool.com/troubleshooting/generation?hsLang=en)[Billing**How do cancellations and refunds work?↗**](https://help.akool.com/account-billing/billing?hsLang=en)[Prompts**How can I improve my results?↗**](https://help.akool.com/models/prompt-guide?hsLang=en)[Support**How do I contact support?↗**](https://help.akool.com/account-billing/help?hsLang=en) ## Browse by topics [**Getting started**Set up your account and create your first project.→](https://help.akool.com/getting-started-with-akool?hsLang=en)[**Tools**Find the right AKOOL product for your project.→](https://help.akool.com/getting-started-with-akool/choose-a-tool?hsLang=en)[**Models**Explore video and image models and choose a workflow.→](https://help.akool.com/models?hsLang=en)[**Plans**Compare subscriptions and manage your plan.→](https://help.akool.com/account-billing/subscription?hsLang=en)[**Credits**Understand generation charges and credit questions.→](https://help.akool.com/account-billing/credits?hsLang=en)[**Billing & refunds**Find payment, cancellation, and refund guidance.→](https://help.akool.com/account-billing/billing?hsLang=en)[**Account & teams**Manage your account, workspace, and permissions.→](https://help.akool.com/account-billing?hsLang=en)[**Troubleshooting**Get help with failed, pending, or unexpected results.→](https://help.akool.com/troubleshooting/generation?hsLang=en)[**API & integrations**Connect AKOOL to your application.→](https://help.akool.com/integrations?hsLang=en)[**Enterprise**Find resources and support for your team.→](https://help.akool.com/enterprise-solutions?hsLang=en)[**Trust & privacy**Understand content rights, moderation, and your data.→](https://help.akool.com/trust-and-safety?hsLang=en)[**Community**Explore tutorials, inspiration, and creator resources.→](https://help.akool.com/community?hsLang=en) ![AKOOL 101: Learn the basics](https://cdn.prod.website-files.com/68871ce93a61df0ef3020a7e/6adbd0b8fe6a9988e2db3f9a_6adb91e2319cbd821c18bed0_akool-101-recurring-webinar.png) LIVE WORKSHOP ## Learn the basics with AKOOL 101 A live introduction to the tools, creative workflows, and your first project. [Choose a session ↗](https://us02web.zoom.us/meeting/register/aSL6vDi_QiKEWM-UauWL8w#/registration) ## Explore product guides [Avatars ↗](https://help.akool.com/avatar?hsLang=en)[Video Translation ↗](https://help.akool.com/video-translation?hsLang=en)[Image to Video ↗](https://help.akool.com/image-to-video?hsLang=en)[Face Swap ↗](https://help.akool.com/face-swap?hsLang=en)[AI Video Editor ↗](https://help.akool.com/ai-video?hsLang=en) ## Still need a hand? Send our team the details. We’ll help you find the next step. [Contact support](https://help.akool.com/account-billing/help?hsLang=en)[support@akool.com](mailto:support@akool.com) CREATING WITH AKOOL ## In good company. From global campaigns to everyday content, teams bring their ideas to life with AKOOL. [Explore customer stories ↗](https://akool.com/resource-type/case-study?hsLang=en) REVIEWS & RECOGNITION ## Recognized by our users. **4.8 / 5** ★★★★★615 reviews on G2 [Read AKOOL reviews ↗](https://www.g2.com/products/akool/reviews) [![G2 Leader — Summer 2026](https://static.website-files.org/assets/home-new/home-flag20261.webp)](https://www.g2.com/products/akool/reviews)[![G2 Best Results, Small Business — Summer 2026](https://static.website-files.org/assets/home-new/home-flag20264.webp)](https://www.g2.com/products/akool/reviews)[![G2 Best Estimated ROI — Summer 2026](https://static.website-files.org/assets/home-new/home-flag20265.webp)](https://www.g2.com/products/akool/reviews)[![G2 Best Meets Requirements — Summer 2026](https://static.website-files.org/assets/home-new/home-flag20266.webp)](https://www.g2.com/products/akool/reviews)[![G2 Best Relationship, Small Business — Summer 2026](https://static.website-files.org/assets/home-new/home-flag20267.webp)](https://www.g2.com/products/akool/reviews)[![G2 Easiest to Use — Summer 2026](https://static.website-files.org/assets/home-new/home-flag20268.webp)](https://www.g2.com/products/akool/reviews) Selected G2 awards · Summer 2026. Rating and review count checked October 26, 2026. TRUST & PRIVACY ## Create with confidence. Explore AKOOL’s security, privacy, and responsible AI commitments. [![AICPA SOC badge](https://cdn.prod.website-files.com/68871ce93a61df0ef3020a49/690b51ce7c1d05470614e979_aicpa-soc.avif)**SOC 2 Type II**Security controls](https://akool.com/trust-and-safety?hsLang=en)[![ISO 27001 badge](https://cdn.prod.website-files.com/68871ce93a61df0ef3020a49/690c69fc7ab2944883e47593_iso-27001.avif)**ISO/IEC 27001**Information security](https://akool.com/trust-and-safety?hsLang=en)[![ISO 42001 badge](https://cdn.prod.website-files.com/68871ce93a61df0ef3020a49/690c69fc3ef47959fc4fd405_iso-42001.avif)**ISO/IEC 42001**AI management](https://akool.com/trust-and-safety?hsLang=en)[![GDPR compliance badge](https://cdn.prod.website-files.com/68871ce93a61df0ef3020a49/690b51cecb5f76b0944c2aef_gdpr.avif)**GDPR**Privacy compliance](https://akool.com/trust-and-safety?hsLang=en) [Explore Trust & Safety ↗](https://akool.com/trust-and-safety?hsLang=en)[Privacy Policy ↗](https://akool.com/privacy-policy?hsLang=en) AKOOL FOR YOUR TEAM ## Bring your next idea to life. Explore the right AI video workflows, integrations, and enterprise options for your business. [Book a demo ↗](https://info.akool.com/demo-request?hsLang=en)[Need product support? →](https://help.akool.com/account-billing/help?hsLang=en) AKOOL HELP CENTER # Find your answer. Get back to creating. Guides and troubleshooting for your AKOOL workspace. [Getting started](https://help.akool.com/getting-started-with-akool?hsLang=en)   ·   [Billing & plans](https://help.akool.com/account-billing?hsLang=en)   ·   [Contact support](https://help.akool.com/account-billing/help?hsLang=en) ## Popular topics [Models**Which AI model should I use?↗**](https://help.akool.com/models?hsLang=en)[Tools**Which AKOOL tool should I choose?↗**](https://help.akool.com/getting-started-with-akool/choose-a-tool?hsLang=en)[Getting started**How do I create my first project?↗**](https://help.akool.com/getting-started-with-akool/step5?hsLang=en)[Credits**How do generation credits work?↗**](https://help.akool.com/account-billing/credits?hsLang=en)[Troubleshooting**Why is my generation pending or failed?↗**](https://help.akool.com/troubleshooting/generation?hsLang=en)[Billing**How do cancellations and refunds work?↗**](https://help.akool.com/account-billing/billing?hsLang=en)[Prompts**How can I improve my results?↗**](https://help.akool.com/models/prompt-guide?hsLang=en)[Support**How do I contact support?↗**](https://help.akool.com/account-billing/help?hsLang=en) ## Browse by topics ### [Getting started Set up your account and create your first project.](https://help.akool.com/getting-started-with-akool?hsLang=en) ### [Choose a tool Find the right product and learning resources for your project.](https://help.akool.com/getting-started-with-akool/choose-a-tool?hsLang=en) ### [Account & billing Manage your plan, payments, credits, and account.](https://help.akool.com/account-billing?hsLang=en) ### [Avatars Create avatar videos and find answers to common questions.](https://help.akool.com/avatar?hsLang=en) ### [Video Translation Translate videos and troubleshoot translation issues.](https://help.akool.com/video-translation?hsLang=en) ### [Image to Video Animate a still image and troubleshoot generation.](https://help.akool.com/image-to-video?hsLang=en) ### [Face Swap Prepare your media, create a swap, and improve your results.](https://help.akool.com/face-swap?hsLang=en) ### [AI Video Editor Explore editing tools and step-by-step guides.](https://help.akool.com/ai-video?hsLang=en) ### [API & integrations Set up credentials and connect your application.](https://help.akool.com/integrations?hsLang=en) ### [Troubleshooting Work through failed, pending, or unexpected results.](https://help.akool.com/troubleshooting/generation?hsLang=en) ### [Enterprise Find onboarding and support resources for your team.](https://help.akool.com/enterprise-solutions?hsLang=en) ### [Trust & privacy Find guidance on content rights, moderation, and your data.](https://help.akool.com/trust-and-safety?hsLang=en) ### [Keep learning](https://akool.com/knowledge-base?hsLang=en) --- [AKOOL Knowledge Base](https://akool.com/knowledge-base?hsLang=en) [Video tutorials](https://akool.com/resource-type/video?hsLang=en) [Webinars](https://akool.com/resource-type/webinar?hsLang=en) [Guides](https://akool.com/resource-type/guide?hsLang=en) ### [Manage your account](https://help.akool.com/account-billing?hsLang=en) --- [Credits & generation charges](https://help.akool.com/account-billing/credits?hsLang=en) [Workspace members & permissions](https://help.akool.com/account-billing/workspace-members?hsLang=en) [Current plans & pricing](https://akool.com/pricing?hsLang=en) [Billing FAQs](https://help.akool.com/account-billing/faq?hsLang=en) ### [Get help](https://help.akool.com/account-billing/help?hsLang=en) --- [Contact support](https://help.akool.com/account-billing/help?hsLang=en) [API documentation](https://docs.akool.com/) [OpenAPI overview](https://akool.com/openapi?hsLang=en) [Email support@akool.com](mailto:support@akool.com) [![akool\_logo\_grey](https://help.akool.com/hubfs/akool_logo_grey.png)](https://akool.com?hsLang=en) [Privacy Policy](https://akool.com/privacy-policy?hsLang=en) [Terms of Service](https://akool.com/terms-of-service?hsLang=en) © 2023-2026 AKOOL. All rights reserved.