---
title: Frequently Asked Questions
---

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en

- [English](https://help.akool.com/avatar/faq)
- [Español](https://help.akool.com/es/avatar/faq)
- [Français](https://help.akool.com/fr/avatar/faq)
- [简体中文](https://help.akool.com/zh-cn/avatar/faq)

## AKOOL Help Center

[All topics](https://help.akool.com/?hsLang=en)   ·   [Knowledge Base](https://akool.com/knowledge-base?hsLang=en)   ·   [API Docs](https://docs.akool.com/)   ·   [Contact support](https://help.akool.com/account-billing/help?hsLang=en)

[Home](https://help.akool.com/?hsLang=en) [Avatar](https://help.akool.com/avatar?hsLang=en)

Frequently Asked Questions

English

- [简体中文](https://help.akool.com/zh-cn/avatar/faq)
- [Español](https://help.akool.com/es/avatar/faq)
- [Français](https://help.akool.com/fr/avatar/faq)
- [English](https://help.akool.com/avatar/faq)

# Avatar FAQs

## How do I create an avatar video?

Start with the [Talking Avatar guide](https://help.akool.com/avatar/talking-avatar-tool?hsLang=en) and choose an avatar option available in your workspace.

## Can I create a custom avatar?

Custom-avatar options and limits vary. Check the options in your account and [the current plan comparison](https://akool.com/pricing?hsLang=en).

## Which audio formats can I upload?

Use the accepted formats and limits shown in the audio uploader. Start with a clear recording for the best input quality.

## What if generation fails?

Read [Avatar troubleshooting](https://help.akool.com/avatar/troubleshooting?hsLang=en). Include the task ID and any error message when emailing [support@akool.com](mailto:support@akool.com).

---

Need more help? [Contact support](https://help.akool.com/account-billing/help?hsLang=en) or explore the [AKOOL Knowledge Base](https://akool.com/knowledge-base?hsLang=en).

[![akool\_logo\_grey](https://help.akool.com/hubfs/akool_logo_grey.png)](https://akool.com?hsLang=en)

en

- [English](https://help.akool.com/avatar/faq)
- [Español](https://help.akool.com/es/avatar/faq)
- [Français](https://help.akool.com/fr/avatar/faq)
- [简体中文](https://help.akool.com/zh-cn/avatar/faq)

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