---
title: Frequently Asked Questions
---

[![akool logo](https://help.akool.com/hubfs/akool-logo-1.svg)](https://akool.com/?hsLang=en)

## AKOOL Help Center

[All topics](https://help.akool.com/?hsLang=en)   ·   [Knowledge Base](https://akool.com/knowledge-base?hsLang=en)   ·   [API Docs](https://docs.akool.com/)   ·   [Contact support](https://help.akool.com/account-billing/help?hsLang=en)

[Home](https://help.akool.com/?hsLang=en) [Face Swap](https://help.akool.com/face-swap?hsLang=en)

Frequently Asked Questions

# Face Swap FAQs

## How do I create a face swap?

Follow [How to Use Face Swap](https://help.akool.com/face-swap/how-to-use?hsLang=en) to prepare your source media and choose the faces to replace.

## Which formats and sizes can I upload?

Check the requirements shown in the current uploader and [your plan limits](https://akool.com/pricing?hsLang=en). Use the supported format and size for the tool you selected.

## Why is my result taking longer?

Processing can vary with the task. Check the task status before retrying. If it fails or appears stuck, follow [Face Swap troubleshooting](https://help.akool.com/face-swap/troubleshooting?hsLang=en) and include the task ID when contacting support.

## Can I use someone else’s face?

Use media you are authorized to use. Review [AKOOL’s Terms of Service](https://akool.com/terms-of-service?hsLang=en) and [Trust and Safety guidance](https://akool.com/trust-and-safety?hsLang=en) before creating or sharing content.

---

Need more help? [Contact support](https://help.akool.com/account-billing/help?hsLang=en) or explore the [AKOOL Knowledge Base](https://akool.com/knowledge-base?hsLang=en).

[![akool\_logo\_grey](https://help.akool.com/hubfs/akool_logo_grey.png)](https://akool.com?hsLang=en)

[Privacy Policy](https://akool.com/privacy-policy?hsLang=en) [Terms of Service](https://akool.com/terms-of-service?hsLang=en)

© 2023-2026 AKOOL. All rights reserved.