Check the account email, workspace, invoice date, and billing interval. If a charge is duplicated, incorrect, unfamiliar, or follows a cancellation, send the transaction ID and relevant details to support@akool.com. See Billing information & refunds.
Review any error shown at checkout and confirm that your billing information is correct. If the issue continues, contact your payment provider or AKOOL support with the error message. Do not send full card details.
Confirm that you are signed into the account and workspace used for the purchase. Compare the payment confirmation with your current plan and credit balance. Include the purchase details and a screenshot when contacting support.
Open Billing and Manage Plan, then follow the payment-management options available for your account.
